Certificate II in Customer Contact
Certificate II in Customer Contact

The Certificate II in Customer Contact reflects the role of individuals who typically interact with customers under direct supervision and with limited authority to delegate. Duties at this level would include working with multiple communication channels, receiving and responding to … Read More

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Certificate III in Customer Contact
Certificate III in Customer Contact

The Certificate III in Customer Contact provides the participant with an opportunity to develop customer contact competencies and apply thempractically in the workplace. Typically they would report to a supervisor or team leader and provide technical support to a team. … Read More

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Certificate IV in Customer Contact
Certificate IV in Customer Contact

The Certificate IV in Customer Contact provides the participant with an opportunity to develop customer contact competencies and apply them practically in the workplace. Typically they would report to a senior manager and have responsibility for the supervision of a … Read More

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Diploma of Customer Contact
Diploma of Customer Contact

The Diploma of Customer Contact reflects the role of individuals who possess a sound theoretical knowledge base and use a range of specialised, technical or managerial competencies to plan, carry out and evaluate their own work and/or the work of … Read More

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The Art of Customer Service Short Course
The Art of Customer Service Short Course

By providing excellent customer service it will help enhance an organisation or an individual’s reputation for dependability and quality. The Art of Customer Service will give you with the necessary skills to develop and maintain customer service relationships; the course … Read More

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